Comment calculer un NPS… et qu’est-ce qu’un bon score
15 September 2025 admin
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Cela peut paraître simple, pourtant il y a quelques erreurs de débutants à ne pas effectuer… Voici la formule de calcul du NPS : Calcul du NPS = Pourcentage des promoteurs (notes 9 et 10) – Pourcentage des détracteurs (notes de 0 à 6)
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