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Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Experience low rates, excellent customer service and start saving today! Select service location
Get insights into creating an account, selecting energy plans, and navigating the enrollment process for a seamless experience with Direct Energy services. Discover answers to common questions about the sign-up process with our Sign-Up FAQs.
Create your online account to manage your usage, refer your friends and more. Managing your Direct Energy account is easier than ever with our new and improved features. View your usage and compare it to the previous period in just a few taps. Link your electric vehicle and Nest Thermostat for one-stop energy management. ©2025 Direct Energy.
We’re here to help make your Direct Energy experience hassle-free. Whether you’re checking bill charges, setting up your Online Account, moving to a new home, or paying your bill—we’ve got you covered.
Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Experience low rates, excellent customer service and start saving today! Sign up now.
Based on your location selection, you can find contact information, frequently asked questions, and more below. Want to talk to a live human? To see contact information for your area, please choose your location from the state selection above. Fill out and submit the form below and we will get in touch.
Enrolling for service with Direct Energy is simple. You can do it over the phone or via the web, depending upon your location in our service area. There will be no enrollment fee, service interruptions, or hassles, and you can sign up with us anytime.
Use this easy step-by-step guide to register and enjoy the benefits of managing your account online. Go to our Online Account and select "Register User." Enter your 12-digit account number in the "Account Number" field. You can find your account number in your email or on your bill.
How do I contact Direct Energy? Our customer care and chat representatives are available to assist you 24 hours a day, 7 days a week. In addition, Live Agent Chat is available Monday-Friday, 9:00 a.m. to 7:00 p.m. ET. Agents will also monitor our social media pages during this timeframe.
Learn more about the features and functionality of your Online Account with Direct Energy. Get answers to your questions here.