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Report Emergencies Power outage or downed line: 866-710-8222 Water: 517-702-6490 Report Streetlight Outage
The BWL takes pride in the water we provide to our customers, which continues to meet or exceed all state and federal quality standards. We conduct approximately 16,000 tests each year to track more than 100 common contaminants to keep your water safe.
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Water Quality For water quality concerns including discolored water, a change in pressure or a water main break, please call 517-702-6490.
Start, Stop or Transfer Service Ready to start, stop or transfer your service? Click here to get started, or call our Customer Service Department at 517-702-6006. If you’re a new customer looking for more information on the BWL, click here. Automatic Leave On Request Landlords, never have your services shut-off in between tenants again by signing up for our Automatic Leave On (ALO). Services ...
Welcome to the Lansing Board of Water & Light's Carbon Neutrality Programs, where our comprehensive range of initiatives, from renewable energy projects to energy efficiency programs, reflects our dedication to creating a cleaner, more resilient Lansing.
The Lansing Board of Water & Light (BWL) proudly announces the launch of its new “Electrification Rebate Program,” aimed at promoting sustainable practices and encouraging customers to adopt cleaner, electric home and business equipment options.
The Lansing Board of Water & Light (BWL) has implemented a new secure and user-friendly online customer portal, and has redesigned its utility bill to upgrade the customer experience.