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I created VB function to calculate hours between 2 dates excluding weekends. Now I would have to consider "operating hours" - Use case: Helpdesk ticket was opened on date_opened and replied on last_updated date I would need to calculate TurnAroundTime considering Operating hours Scenario 1: 9am - 12 am Mon-Sun - 7 days Scenario 2: 9 am - 6 pm Mon - Fri - excluding Sat,Sun
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